The main difference being that a 3rd party (called an obligator), such American Auto Shield, administers your protection plan. Unlike a dealer purchased car warranty, CarShield offers you a vehicle service contract. This sounds simple enough, but potential customers should be aware that CarShield plans come with a variety of important caveats.Īlmost all online complaints about CarShield come from customers who never fully read their service contracts and are disappointed to find that an expensive car repair bill is denied by CarShield.ĬarShield plans include a variety of services, including 24/7 roadside assistance, choice of mechanic for repairs, courtesy towing, and rental car eligibility. This business model provides protection for customers when their vehicle is past the coverage terms of their existing warranty, or for those who've decided to prepare for worst case scenarios with an older high mileage vehicle. If the issue is covered by your plan, CarShield will pay the mechanic directly and you’ll be responsible for the deductible and any overage charges. Once you're enrolled you can reach out to their claims department in case of any mechanical issues with your vehicle, including emergency breakdown. Next you and CarShield will work on developing a personalized plan that will realistically fit your budget and lifestyle. First, potential customers request a free quote, personalizing the information to their vehicle.
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